Return and refund policy

At Mystic Argentum, we want you to love every piece of jewellery you purchase from us. If for any reason you are not fully satisfied, please read our return and refund policy below:

1. Eligibility for Returns

  • You can request a return within 7 days of receiving your order.

  • Item must be unused, unworn, and in its original packaging.

  • For hygiene and safety reasons, earrings and customized/personalized items cannot be returned or exchanged.

Return Process

  1. Contact us at shaikhhaziq.sn03@gmail.com with your order number and reason for return.

  2. Our support team will confirm the return process.

  3. You will be responsible for the return shipping costs unless the item was delivered damaged or incorrect.

3. Damaged or Wrong Items

If you receive a damaged or wrong item:

  • Contact us immediately within 48 hours of delivery with clear photos.

  • We will arrange a replacement or issue a full refund, including shipping costs.

4. Refunds

  • Once your return is received and inspected, we will notify you.

  • If approved, your refund will be processed within 7–10 business days to your original payment method.

  • Shipping charges are non-refundable unless the return is due to our error.

5. Exchanges

We currently only replace items if they are defective or damaged. If you need to exchange for the same product, contact us at .shaikhhaziq.sn03@gmail.com

Contact Us

For any questions regarding returns or refunds, reach out to us:

📩 Email: shaikhhaziq.sn03@gmail.com